SCHOOL POLICIES

Refunds and Credits

Before the first class:

If a request is made in writing prior to the first class, tuition will be refunded with a 20% administrative fee (up to $50) deducted or credited in full for the following session only.

After the first class:

If a request is made in writing prior to the second class, tuition will be credited for the following session only, with the cost of the first class deducted. Tuition will not be refunded after the second class.

After the second class:

No credit will be awarded.

No refunds of credit will be given for unattended classes. We offer make-up opportunities for students who may have to miss a class. There will be no reimbursement for absences, books, late fees, materials fees, membership fees or private lesson tuition.

Private Lessons:

No-shows, which include cancellations made less than 24 hours ahead of time, will result in a nonnegotiable $25 fee. In case of non-payment, a full hour will be deducted from the student’s package. Private lesson tuition is non-refundable.

Discounts:

Only one discount at a time is applicable during the same session.

Textbooks:

Once purchased, books and CDs cannot be returned.

Instructors and class times

We reserve the right to change instructors or the time of the class from what is listed in the brochure.

Make-up classes

Students are welcome and encouraged to attend a make-up when they miss a class. Students may attend one make-up per class missed, and it must be taken during the same session. Please email us at [email protected] to coordinate a make-up lesson. Before attending an on-site make-up, students must check in at the front desk to obtain a pass.

Class transfers

Students may transfer classes before the second lesson of the session. All class transfers are free unless there is a tuition difference, in which case the student must pay the remaining balance at the time of transfer. No changes will be accepted after the second class. Class transfer requests must be communicated to the front desk.

Class cancellations

We reserve the right to cancel a class if the enrollment is insufficient. For general courses, a minimum of 4 students is required; for specialized courses, a minimum of 6 students is required. In case of cancellation, students are entitled to a full tuition refund or full credit for a future class (valid for one year). Students are also welcome to switch to a different class that is running during the same session.

Drop-in classes

At any time during a session, students can register for drop-in classes at the following rates:

• $55 per 2-hour class
• $41.25 per 1.5-hour class
• $27.50 per 1-hour class

Switching to online classes

We reserve the right to move classes from on-site to online due to spikes in local Covid cases or any other emergency.

Photography & Pictures

Students, members, and attendees at events/cultural programs should be aware that their picture might be taken and used for marketing purposes.